Fulfilment progress

Orders 50%

We understand that you are eagerly awaiting updates on your orders. In this dedicated section, we aim to provide you with comprehensive and up-to-date information about the status of your orders, organized by hub.

We’ve got a document ready for you that lists all the orders currently in the works. This means your order has been sent over to our partner and is getting prepped for shipping. As soon as it’s on its way, you’ll get a tracking number in your inbox.

FYI: This also means that we won’t be able to update your address any longer. We’ve provided a generous window of time and sent numerous reminders, so we’re optimistic that you’ve successfully completed your mission by providing us with the correct information.

ORDER'S PROGRESS

IMPORTANT: If you don’t see your order on the list, don’t fret – it just hasn’t been processed yet. No need to reach out and worry about it.

Status: Ongoing

These are the latest estimated timelines shared by our partner for this specific region!

Hub Shipping date ETA
Japan Estimate to ship out to hub in Late-Oct Estimate arrival at hub on 15th Nov
Korea, South Estimate to ship out to hub in Late-Oct Estimate arrival at hub on 15th Nov
Singapore Estimate to ship out to hub in early-Nov Estimate arrival at hub on 5th Dec
Philippines Estimate to ship out to hub in early-Nov Estimate arrival at hub on 10th Dec
Taiwan Pending
Thailand Estimate to ship out to hub in Late-Oct Estimate arrival at hub on 30th Nov
Malaysia Estimate to ship out to hub in Late-Oct Estimate arrival at hub on 25th Nov
India Pending
CN HK MO Send out by SF Express Shipped on October 25th – Individual tracking number should have been received in your email.
Indonesia Estimate to ship out to hub in Late-Oct Estimate arrival at hub on 30th Dec
South Africa Estimate to ship out to hub in Late-Nov Estimate arrival at hub in Jan 2024
Australia\New Zealand Estimate to ship out to hub in early-Nov Estimate arrival at hub on 10th Dec

Status: Ongoing

The first wave has been delivered with success and we couldn’t be more thrilled to see your pictures! We’re happy to report that, as of today, there hasn’t been any damage to the packages. Our backers have confirmed that the extra protection we invested in is paying off.

We’ve made a few tweaks to our process to make things run even smoother. While we’re still sending out orders in waves, we’ve now grouped them by destination. What does that mean for you?

First up is Canada, specifically all orders that don’t include a Core game. We believe this approach will help us avoid any potential mix-ups and errors.

These orders are packaged in the US but sent to Canada to be dispatched from within the country to avoid taxes and duties. This process takes a bit longer because the packages first need to transit on pallets to the country before they can be processed. This is currently underway.

Once we’ve got Canada sorted, we’ll shift our focus to the rest of the United States. Our priority is to get orders out to our backers first, followed by late pledges, group orders, and retail orders.

We’re staying committed to our goal of having everything on its way to you by the end of November. Your enthusiasm and support mean the world to us, and we’re working hard to make sure you get your games as soon as possible!

Status: Ongoing

FFE received the goods on time and did a fantastic job unloading and inventorying the products in just a few days. We also spent some extra time working together on a sample packing to determine the best method of protection. The first batch of 200 orders was shipped earlier this week, and I’ll personally reach out to some of you to ensure no damage occurred during delivery and that the protection was sufficient. 

Once I have that confirmation, we’ll proceed with the remaining orders.

We’re handling orders in the order they were completed in the pledge manager (with some exceptions when it makes more sense logistically), with no preference for any region.

To uphold our commitment to quality and rapid issue resolution, we’ll be dispatching batches of 500 orders at a time.

As it stands, we’re aiming to have all orders en route to you by the close of November. We’re on track and working hard to make this happen!